Frequently Asked Questions
Why our purchase price is lower?
- All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL).
- This means that once we have purchased the item we are free to redistribute it if we choose to do so.
- Your purchase to our site goes towards maintaining and buying new products to 3rd party theme and plugin authors.
- This form of crowd funding helps keep prices low and we can then pass this benefit on to you.
- Our products don’t include premium support. That’s why we can offer up to 95% discounts on must-have commercial WordPress plugins.
Why should I buy the products on your website?
- Lower price.
- Original files without malware, viruses, or advertising.
- All products work on an unlimited number of websites (domains) (unlimited license).
- All products are available through direct links.
- We regularly update products and constantly add new products, which are difficult to find anywhere else!
How to make a purchase?
To make purchases on our website, you must register on this page https://www.suzeela.com/my-account/. After logging into your account, you will be able to order the products from the basket and pay through one of the available payment systems.
What payment systems are available?
We support payment via Stripe Debit Card/Credit Card, for another payment method please contact us
Where can I find information about my orders and available downloads?
You can find all the necessary information on your account page https://www.suzeela.com/my-account/downloads/.
Can I get a refund?
No. Sorry we’re going to have to be a little hard on this one. The nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. So all payments at suzeela are non-refundable and any request or dispute will be rejected without any communication. However, a refund is issued if the product you downloaded from the website was completely unusable. Though we can assure you of the best possible 24×7 access to our website, sometimes downtime can happen which may hamper services. Furthermore, if you think you might have some doubts then why not just subscribe for a month before committing to a longer subscription?
How long can I freely download and update the purchased products?
You can download free updates for purchased products within one year from the date of purchase. After this period, the access will be closed.
How can I get access to the download after one year from the date of purchase?
You should buy the product again to get access to download.
Can I purchase a product with lifetime free updates?
Yes, you can purchase lifetime free updates for any of the products, but at a higher price. Please contact us for further details of the order.
Can I get a discount on products or subscriptions?
No, it is already discounted.
We can also provide you with a personalized offer if you have written a review on the product you purchased on our website.
Can I use the products purchased on the website for personal purposes?
All the products are available under the GNU General Public License. Before using any product purchased on the website, please carefully read the Terms and Conditions on this page: https://www.suzeela.com/terms-conditions/
Do you provide technical support?
Basically Not. But We provide basic support for installing plugins and themes. If you require technical support regarding a theme or plugin then you will need to either purchase the product directly from the author (a link is provided on the product page) or you will need to hire a freelancer to take a look for you. Alternatively, you could ask us for paid help.
Not offering support is the way in which we are able to offer the products at a discounted price.
An item I downloaded is asking for a license activation code or to Upgrade to Premium. What to do?
Ignore it. Developers include these so that the plugin or theme can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We would recommend updating your theme/plugins manually when updates become available on our site.
Do suzeela Provide License Keys?
We can’t and won’t provide/lease/release/resell license keys. All the products offered on this website are licensed under the GNU GPL License. You do not need any license keys to use them in as many of the projects you need. These plugins and themes only require license keys to get automatic updates or support from their authors.
How long does it take to get an updated version of the product?
You can request an update of any purchased product. We guarantee to update it within 48 hours after the receipt of your request.